Important Security Alert

Your credit union will never ask for your password, PIN, or Social Security number over the phone, via text, or in an email. If you receive a request for this information, it’s likely a scam.

What your credit union will never ask for:
  • Password
  • PIN
  • Social Security number
  • One-time passcodes
  • Multi-factor authentication (MFA) codes
  • To send money to yourself
  • Debit Card Number
  • Credit Card Number
What to do if you receive a suspicious request:
  • Hang up and call your credit union directly using the contact information on their official website
  • Don’t click links in suspicious emails or texts
  • Don’t open attachments in suspicious emails
  • Use strong, unique passwords for your online banking accounts and update them regularly

Complex Community Federal Credit Union

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APY = Annual Percentage Yield

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